Happy customers are the end goal for all. With satisfied customers survey comes increased sales and increased profits. The way customers choose between a competitor is quality and of course reliability. If your product or service already meets the status quo, then all you have left to do is deliver it on time or even before time. With constant reliable service, clients will automatically see a differentiator.
This comes handy especially through e-commerce. Where customers will not fear the need for return because of your guarantee of fast delivery. The hesitations of online shopping, at least with your company, can be erased from the consumer’s mind. Where does it all start though, from the first end of the logistics process, but ending with the crucial last mile logistics.
Last mile delivery also benefits your products. Where companies have limited time frames before the products expiry, this can result in making sure there are no faulty returns and clients get their packages in a timely manner.
Yes, the last mile of delivery is also generally the most expensive aspect of the delivery stream, at least 53% in some cases. Although the more you configure your logistics to work for your customers and your businesses online, the sooner you can cut costs in guaranteeing a process that works efficiently and effectively.
Working on your last mile delivery is so important because the only way to make deliveries is on time. Guaranteed client satisfaction is key to establishing brand loyalty.